Skip to main content
Sign up to the newsletter and receive 10% off your first order
Free Standard Delivery on orders over £100 Refer a friend and earn £10 Extended returns Official HYROX Store
Sign up to the newsletter and receive 10% off your first order

Extended returns

We have extended our normal returns policy for the Christmas period. Any item purchased between 1st November and 31st December 2025 can be returned up until 31st January 2026.

Follow the simple steps below in how to return your unwanted items.

1. Register Your Return

Click here to start your return with our return partner, ZigZag. You will be subjected to ZigZag’s T&C’s and Privacy Policy.

2. Post Your Return

Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return. Please, ensure your product is securely wrapped and remember to ask for a receipt as proof of sending.

3. We'll Do The Rest

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Returns Policy FAQ'S

Our returns policy is simple! You have 28 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.

If you receive a damaged, faulty or incorrect item, please contact our customer service team. Please find the customer service section here, who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.

Please see our Terms and Conditions for full details. This policy is offered in addition to your legal rights.

Please find the cost for returns in your country here.

Please click here to start your return.

We want all of our customers to enjoy their products. If you’re not happy with your order and you are able to return the product in accordance with our Returns Policy, you can send it back to us.

Please click here to start your return.

Once received (and provided that your return complies with our Returns Policy) we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Your refund should be returned to your account within 5 working days of receiving your return and we’ll send you an email to let you know it's on its way!

If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team. Please find the Customer Service Section here.